![]() Words like "the" or "very" could come up. The first is simple word frequency, with no filtering.Recognize inputs in a variety of languages.Accept inputs in a variety of formats such as Excel, SurveyMonkey, SalesForce.Here is what I think text mining and analysis software has to be able to do, with increasing levels of difficulty. General principles about text analysis software Your answer will depend on factors like volumes, languages and budgets, among others. There is no single universally-correct answer. The overall intent is to provide you a way of comparing and selecting software for your own use. The intent is of course to answer the question "What actions do I need to take based on this input?" I would like to cover some general principles about using software for text mining and analysis, then present a real-world case where such software was analyzed as part of a business school degree course. The main disadvantage of this format is the need to analyze what people have written, ideally without any human bias. The great advantage of the Net Promoter System feedback format is that it is short, with a rating question and one or two other open questions.
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